I bought my Ray-Ban aviators about two years ago and I absolutely adored them! I wore them constantly and was EXTREMELY careful with them. If they weren't covering my eyes or on top of my head, they were in the case and I was always wiping the lenses with the glass cleaning towel.
Last summer I was walking down the street and took my glasses off to wipe off a smudge and slightly adjust the nose guard. When it broke off in my hands I freaked out! I immediately sent the pieces to Luxxotica (Ray-Ban's parent company/manufacturer) explaining the story and asking if they could repair them. I got a note back weeks later saying that if I wanted them fixed it would cost $74. Mind you these aviators cost $98. Finding this outrageous, I sent an email back explaining that this seemed unreasonable considering it was a tiny piece and a simple fix. I had saved up long and hard for these glasses because I just couldn't live with out them. (As I've explained before, I'm a brand freak and as an 8th grader I used the little money I had to buy these.)
It came as a huge surprise to me that such a huge, well known brand such as Ray-Ban, wouldn't stand by their product. If they want a returning, satisfied customer they shouldn't charge such an outrageous fee to repair a manufacturing issue. I only had these glasses for about a year and they broke. I am greatly aware that the quality of these are high and that's what I'm paying for, so when they broke I expected a quick replacement. But that's not what I got.
So, as much as I love their product, I'm not impressed with their sucky costumer service.
xoxo
Sabrina
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